Resume Skills and Keywords for Customer Service Manager

A Customer Service Manager, also known as a customer service manager, ensures that the customers of a company are satisfied. Their role is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.

Skills required for a customer service role:

  • Customer Support & Service
  •  Team Leadership
  • Sales Support
  • Service  Improvement
  • Issue Resolution
  • Communication
  • Workflow Planning 
  • Complaint Resolution
  • Cost-Reduction Strategies
  • Front-End Supervision
  • Sales & Margin Improvement

What recruiters look for in a  Customer Service Manager resume:

  • Solid skills in Improving customer service experience, create engaged customers, and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Ability to recruit, mentor, and develop customer service agents 

What can make your resume Customer Service Manager’s stand out:

A strong summary that demonstrates your skills, experience, and background in customer service

  • Service-oriented Customer Service Manager, with proficiency in building and enduring client relationships through sound, thoughtful, and objective advice. An excellent communicator and an empathetic listener with excellent problem-solving capabilities.  

Targeted job description 

  • Set a clear mission and deploy strategies focused on that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Control resources and utilize assets to achieve qualitative and quantitative targets

Related academic background 

  • B.A (Marketing) LPU Ahmedabad 2019


Sample Resume of Customer Service Manager in Text Format


Stephen Gomes 

Customer Service  Manager 

7589456321 | steph123@gmail.com 

Service-oriented Customer Service Manager, with proficiency in building  and enduring client relationships through sound, thoughtful, and objective advice. An excellent communicator and an empathetic listener with excellent problem-solving capabilities.  

EXPERIENCE

Customer Service Manager

Ascend Solutions, Ahmedabad  | Nov 2020 - Present 

  • Analyze and scout opportunities for service improvement through regular quality call checks, phone metrics, and relevant KPIs. Provide regular feedback and corrective action to supervisors and representatives. 
  • Develop and maintain departmental budgets, and ensure the department meets financial goals and objectives. 
  • Create customer surveys to track customer satisfaction. 
  • Handle escalated customer complaints, and ensure proper resolution. Hire and mentor employees. Manage workload and ensure compliance with company directives. 

Achievements:  

  • Reduced TAT for managing escalations from 24 hours to 16 hours. Brought down customer service staff turnover by 50% 

Senior Customer Service Representative

Okay Enterprise., Ahmedabad | Jul 2019 - Nov 2020 

  • Responded to customer's phone calls and emails that included inquiries,  demands, and restitution, and resolution of disputes, relative to the dissatisfaction of service. 
  • Upsold products to clientele to ensure business continuity.  Direct critical issues to customer service manager for resolution. Maintained updated knowledge of the company's products and services to effectively answer questions.  

Achievements:  

  • Exceeded customer satisfaction targets for three consecutive months. 

EDUCATION 

B.A (Marketing) | LPU Ahmedabad 2019

SKILLS 

Customer Support & Service, Team Leadership, Sales Support, Service  Improvement, Issue Resolution, Communication, Workflow Planning 

LANGUAGES 

English, Hindi, French