Sample Resume of Customer Support Associate - Software with Template & Writing Guide

Resume of Customer Support Associate - Software

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Description

Rashi provides customer service in the IT industry using strong correspondence handling skills and active listening. She has familiarity with CRM systems and practices. Apart from this, she has customer orientation and the ability to adapt/respond to different types of characters along with excellent communication and presentation skills

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Resume Skills and Keywords for Customer Support Associate - Software

Customer support executives, also known as customer service executives, supervise a team of customer care agents and ensure that customers are satisfied. They make certain that the workforce is well trained in order to provide exceptional customer service.

Skills required for a Customer Support Associate - Software's role

Customer Service Management
Complaint Resolution
Customer Satisfaction
Front-End Supervision
Phone & Email Technical Support
Software & Product Knowledge
Relationship Building
Liaison & Coordination
Technical Support
Outbound Calls
Empathy
Adaptability
Ability to Use Positive Language

What recruiters look for in a Customer Support Associate - Software's resume:

Proficiency in managing a team of representatives offering customer support.
Skilled in overseeing the customer service process.
Experienced in resolving customer complaints brought to attention.

What can make your Customer Support Executive's resume stand out:

A strong summary that demonstrates your skills, experience and background in customer service

Dynamic Professional with cross-functional experience in aiding clients with a wide range of hardware and software issues. Adroit in ensuring the delivery of high-quality services to meet customers' expectations and maintaining high customer satisfaction among all service users. Provided in-depth technical support to clients at the Tier 2 level, resolving 99.2% of issues without passing to Tier 3 support.

Targeted job description

Monitor the work of individual representatives and of the team.
Conduct quality assurance surveys with customers and provide feedback to the staff.
Possess excellent product knowledge to enhance customer support.

Related academic background

B.com | UPES, Dehradun 2017
Class 12 | Modern Child Public School, Dehradun 2014

Sample Resume of Customer Support Associate - Software in Text Format

RASHI JAIN

Customer Support Associate - Software

+9876786865 | rashijain@gmail.com | Dehra Dun, India | https://www.linkedin.com/in/rashijain/

SUMMARY

Dynamic Professional with cross-functional experience in aiding clients with a wide range of hardware and software issues. Adroit in ensuring the delivery of high-quality services to meet customers' expectations and maintaining high customer satisfaction among all service users. Provided in-depth technical support to clients at the Tier 2 level, resolving 99.2% of issues without passing to Tier 3 support.

EXPERIENCE/INTERNSHIP

Customer Relations Associate

Fine Jobs Consultant Pvt. Ltd., Dehradun | 2019 - Present

Provide customers with basic technical support for current and past software releases.
Assist clients with resolving issues related to hardware, peripherals, network connections, and external software.
Facilitate meetings when required with direct customers, capture meeting notes, and follow-up on action items.
Help IT improve product documentation, conduct walk-through sessions to understand or improve the customer experience.
Escalate help desk tickets to Tier 2 support when outside the scope of T1 technician support.

Customer Support Executive

Silaris Informations Private Limited, Dehradun | 2017 - 2019

Troubleshoot and engage with engineering on customer-reported issues.
Regular follow-ups with customers with recommendations, updates and action plans.
Fostered business relationships with clients and their teams through an understanding of specific business and individual needs/priorities.
Proactively ensured client’s success and satisfaction by following best practice methodologies, and and celebrating their success,

EDUCATION