Resume Skills and Keywords for GM-Hotel

General managers in Hotels are in charge of overseeing daily business operations, improving overall business functions, training department heads, managing budgets, developing strategic plans, establishing policies, and communicating business objectives. They handle a wide range of responsibilities, including accounting, sales, company development, and customer support. General managers are adept leaders with strong business minds and a knack for organization and collaboration.

Skills required for a GM-Hotel role

  • Hotel Management 
  • Team Building 
  • Cost Containment 
  • Facilities Management 
  • Staff Training 
  • Guest Relations 
  • Customer Service 
  • Quality Assurance 
  • P&L Management 

What recruiters look for in a GM-Hotel resume: 

  • Developed strategic plans for optimized productivity. 
  • Reviewed and improved organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement. 
  • Upheld standards of excellence and soaring quality. 
  • Sought out opportunities for expansion and growth by developing new business relationships. 

What can make your GM-Hotel resume stand out:

A strong summary that demonstrates your skills, experience, and background in Hotel Management:

  • Experienced General Manager with a remarkable history of providing leadership to overall hotel management, F&B  operations, vendor relations, P&L management, and guest service. Recognized as an outstanding manager and team player who increases hotel income by a substantial margin and motivates employees to give superior customer service. 

Targeted job description 

  • Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals
  • Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives. Maintain project timelines to ensure tasks are accomplished on time
  • Establish budgeted goals for all departments of Hotel
  • Promote guest satisfaction in an effort to obtain repeat business of leisure and business markets

Related academic background 

  • BSc, Hospitality and Restaurant Administration | UPES, Dehra Dun 2010 

Sample Resume of GM-Hotel in Text Format

PRIYANK KHANNA 

GM - 5 Star Hotels & Luxury Properties 

+9872974787332 | priyankgupta@gmail.com |https://www.linkedin.com/in/priyankhanna/ 

SUMMARY

Experienced General Manager with a remarkable history of providing leadership to overall hotel management, F&B  operations, vendor relations, P&L management, and guest service. Recognized as an outstanding manager and team player who increases hotel income by a substantial margin and motivates employees to give superior customer service. 

EMPLOYMENT HISTORY 

GM - Hotel

Hilton Hotels Corporation, Chandigarh | 2016 - Present 

  • Recruit, hire and develop people to drive a culture of high performance and engagement. 
  • Accountable for team performance through teaching, coaching and providing meaningful feedback. 
  • Support strategies and processes to deliver results, drive sales and maximize efficiencies and productivity
  • Adapt team priorities to respond to customer and business partner needs. 
  • Provide front line supervision to an operational, service or administrative team. 
  • Lead customer service programs to build sales and rapport. 

GM - Hotel

Lords Hotels Resorts, Chandigarh | 2013 - 2016 

  • Ensured a wonderful guest experience and resolve any issues. 
  • Worked toward making the hotel meet monthly and yearly budget numbers. 
  • Led ongoing customer service programs to build sales and rapport in the community. 
  • Processed and code bills, while working directly with owners on controlling expenses and processing payroll.  Directed team members on effective methods, operations and procedures. 

Restaurant Manager

Eatfit, Chandigarh |2010 - 2013 

  • Interacted positively with customers while promoting current promotions and services. 
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Promoted a positive atmosphere and ensured each customer received exceptional food and service.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents. 

EDUCATION 

BSc, Hospitality and Restaurant Administration

UPES, Dehra Dun 2010 

SKILLS 

  • Hotel Management 
  • Team Building 
  • Cost Containment 
  • Facilities Management 
  • Staff Training 
  • Guest Relations 
  • Customer Service 
  • Quality Assurance 
  • P&L Management 

LANGUAGES 

  • English 
  • Hindi 
  • Punjabi